Shipping policy
Order Processing
All items in our shop are made to order. This means your item is produced after your purchase is placed.
Orders are typically processed within 2–5 business days. During high-volume periods, production times may be slightly longer.
Once your order has been produced, it will be shipped according to the shipping method selected at checkout.
Shipping Times
Estimated shipping times within the United States are typically 3–5 business days after production is complete.
Please note that shipping times are estimates and may vary depending on location, carrier delays, holidays, or weather conditions.
International Shipping
International orders may be subject to customs duties or import taxes depending on the destination country. These charges are the responsibility of the customer.
Multiple Shipments
Some orders may ship in separate packages.
Because our products are produced by different manufacturing partners, items in the same order may be shipped from different facilities and may arrive on different days.
You will receive tracking information for each shipment as it becomes available.
Shipping Costs
Shipping costs are calculated at checkout. We may offer free shipping on qualifying orders, which will be clearly displayed at checkout when applicable.
Tracking Information
Once your order ships, you will receive a tracking number via email. Tracking updates may take up to 24–48 hours to appear in the carrier’s system.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at checkout.
If an incorrect address is provided and the order has already been shipped, we may not be able to reroute the package. Additional shipping charges may apply for reshipment.
Lost or Delayed Packages
If your order appears lost or significantly delayed in transit, please contact us at:
thestudioamaka@gmail.com
We will work with the shipping carrier to investigate the issue and help resolve the situation as quickly as possible.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging so we can assist you.
Questions
If you have any questions about your order or shipping, please contact us at:
thestudioamaka@gmail.com